Resources / Guide
Responsible outreach and suppression
Basic practices that protect your sender reputation and respect recipients.
- A public business email is not consent to marketing. Follow the CAN-SPAM Act and any other law that applies to you.
- Identify yourself and your business clearly, use honest subject lines, and include a working unsubscribe link and a postal address.
- Honor opt-outs promptly and keep a permanent suppression list.
- Check your email platform's policy on purchased lists before sending.
- Start with small, relevant sends and watch bounce and complaint rates.
This is general information, not legal advice.