Resources / Guide

Responsible outreach and suppression

Basic practices that protect your sender reputation and respect recipients.

  • A public business email is not consent to marketing. Follow the CAN-SPAM Act and any other law that applies to you.
  • Identify yourself and your business clearly, use honest subject lines, and include a working unsubscribe link and a postal address.
  • Honor opt-outs promptly and keep a permanent suppression list.
  • Check your email platform's policy on purchased lists before sending.
  • Start with small, relevant sends and watch bounce and complaint rates.

This is general information, not legal advice.